Location: Zoetermeer, Netherlands (on-site)
Are you passionate about IT support and looking for a role where you can grow—whether you’re just starting your career or already experienced? Join ORTEC and become part of a dynamic, international team. At ORTEC, we use advanced analytics and optimization to help organizations make better, data-driven decisions. With over 1,000 colleagues worldwide, we work on complex challenges across industries, turning them into practical solutions. Our IT Support team plays a key role in ensuring our internal systems and employees operate efficiently in a dynamic and technical environment.
We are looking for IT Support Specialists to strengthen our team in Zoetermeer. This position is open to both junior and senior profiles, with responsibilities growing based on your experience.
The Role
Depending on your experience, your responsibilities and level of ownership will grow—from hands-on support to more complex troubleshooting, improvements, and mentoring.
What you will do
- Provide technical support to colleagues on hardware, software, and IT systems
- Handle incidents and service requests via the IT service desk
- Install, configure, and maintain laptops, applications, and user accounts
- Troubleshoot and resolve technical issues efficiently
- Support onboarding of new employees (devices, accounts, access)
- Document solutions and improve internal processes
- (Senior level) Take ownership of complex issues and contribute to structural improvements
- (Senior level) Coach and support junior team members
What you bring
For Interns:
- Pursuing MBO/HBO education in IT or a related field
- Strong interest in IT support and troubleshooting
- Eagerness to learn and develop technical skills
- Good communication skills and a service-oriented mindset
For Medior / Senior Profiles:
- Proven experience in IT support, service desk, or similar roles
- Strong knowledge of Windows environments, hardware, and basic networking
- Ability to troubleshoot independently and handle complex issues
- Proactive mindset with focus on improvements
Important: We’re looking for someone fluent in English (Dutch is a plus), eager to be on-site in Zoetermeer, and has a valid Dutch driver’s license.
Technology and IT environment
- Microsoft Intune for endpoint management and device lifecycle management
- Microsoft Entra ID (Azure AD) for identity and access management
- Microsoft 365 for collaboration and productivity services
- Windows endpoints and modern workplace technologies
- Trend Micro security solutions for endpoint protection
- Meeting room technology and audiovisual workplace solutions
- ITSM tools for incident, problem, and change management
- Strong will and experience with automation.
- Demonstrate curiosity and initiative by adopting and promoting AI solutions in day‑to‑day IT support processes.
The environment is continuously evolving, focusing on further automation, standardization, and security of the digital workplace.
What we offer
- Permanent employment with a competitive salary
- 13th-month bonus and performance-based bonus
- 25–31 vacation days (depending on age)
- Mobility allowance or NS Business Card
- Smartphone, homeworking allowance, and full home office setup
- Pension scheme
- Professional, informal work environment without micromanagement
Interested?
Apply now and become part of ORTEC’s IT Support team, where you will contribute to a high-performing and innovative environment. Our recruitment process consists of an online assessment and two interviews. If you have any questions, don’t hesitate to contact us at recruitment@ortec.com
